At Systemthinkflow, we're pretty straightforward about how we handle your information. This policy explains what data we collect when you interact with us, what we do with it, and how you can control it. We operate in Taiwan, so we follow local regulations while trying to keep things clear for everyone.
Information We Collect
When you reach out to us or use our services, we gather different types of information. Some you give us directly, and some we collect automatically as you interact with our platform.
Information You Provide
- Contact details like your name, email address, and phone number when you fill out forms or request information
- Company information if you're representing a business
- Project requirements and technical specifications when discussing potential collaborations
- Communication records including emails, messages, and meeting notes
- Payment information when engaging our services, though we use third-party processors for actual transactions
Automatically Collected Data
- Device information including IP address, browser type, and operating system
- Usage patterns like which pages you visit and how long you spend on them
- Technical data that helps us troubleshoot issues and improve performance
- Location information based on IP address to understand regional needs
How We Use Your Information
We use the data we collect for practical business purposes. Nothing fancy or unexpected here.
- Responding to your inquiries and providing information about our mobile game development services
- Managing project development and maintaining communication throughout collaborations
- Processing payments and maintaining accurate financial records
- Improving our website and services based on how people actually use them
- Sending occasional updates about our services if you've opted in
- Meeting legal obligations under Taiwan law and industry regulations
We don't sell your personal information to third parties. That's not our business model, and honestly, it feels wrong.
Data Storage and Security
Your information lives on secure servers, and we take reasonable precautions to protect it. We use industry-standard encryption for data transmission and storage.
Our team members access your data only when necessary for their work. We maintain access logs and regularly review who can see what. While we can't guarantee absolute security, we stay current with security practices and respond quickly when issues arise.
We keep your information as long as we need it for business purposes or legal requirements. Client project data typically stays with us for seven years after project completion, which aligns with Taiwan's business record retention requirements. Marketing contact information remains until you ask us to remove it.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you specific rights about your information. Here's what you can actually do.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If something we have on file is wrong, tell us and we'll fix it. Accurate records benefit everyone.
Request Deletion
You can ask us to delete your information, though we might need to keep some records for legal compliance or legitimate business needs.
Limit Processing
You can restrict how we use your data in certain situations, like if you're contesting accuracy or questioning our legal basis.
Object to Use
You can object to our processing of your information for specific purposes, particularly for marketing communications.
Data Portability
Where technically feasible, you can request your data in a format that's easy to transfer to another service.
To exercise these rights, email us at [email protected]. We'll respond within two weeks and complete most requests within 30 days. If something's complicated and takes longer, we'll let you know why.
Sharing Information
We share your data with other parties only when necessary for business operations or required by law.
Service Providers
We work with third-party companies that help us run our business. This includes hosting providers, payment processors, and communication tools. These companies can access your information only for specific tasks and must protect it.
Business Transfers
If Systemthinkflow is acquired or merged with another company, your information would likely transfer as part of that deal. We'd notify you before this happens and explain any changes to how your data is handled.
Legal Requirements
We'll disclose information when required by Taiwan law, court order, or government request. We might also share data to protect our legal rights or prevent harm.
International Data Transfers
Our primary operations are in Taiwan, but some service providers we use operate servers in other countries. When your data leaves Taiwan, we ensure appropriate protections are in place through contractual agreements or by using providers that maintain strong security standards.
If you're outside Taiwan and share information with us, understand that we'll process it according to this policy and Taiwan law.
Cookies and Tracking
Our website uses cookies and similar technologies to function properly and understand how people use it. Essential cookies keep the site working. Analytics cookies help us see what's useful and what isn't. We don't use advertising cookies or track you across other websites.
You can control cookie settings through your browser, though blocking some cookies might affect how the site works for you.
Children's Privacy
Our services target businesses and adults. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.
Changes to This Policy
We update this policy occasionally as our practices evolve or regulations change. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website. The date at the top shows when we last revised this document.
Continuing to use our services after changes take effect means you accept the updated policy.
Questions or Concerns
If something in this policy is unclear or you have questions about how we handle your information, reach out to us:
Email: [email protected]
Phone: +886 7 550 6796
Address: No. 68, Minxiao Rd, Sanmin District, Kaohsiung City, Taiwan 807
We'll respond to privacy inquiries within two weeks. If you're not satisfied with our response, you have the right to file a complaint with Taiwan's relevant data protection authority.